Frequently Asked Questions

Somfy® Systems, Inc. is the global leader in the manufacturing of reliable and quiet motors for both interior and exterior facing windows. Nobody else engineers a better product than Somfy® who have been designing products for both the residential and commercial markets for more than four decades. Somfy systems are installed with interior roller blinds, wood blinds, curtains, rolling shutters, exterior motorized solar shades, projection screens and more. All Somfy® motorization systems are easily integrated with home security, commercial HVAC, and lighting systems, providing total home or building automation.

Are the motorized blinds controlled by a wireless remote?

Yes motorized blinds can be controlled by either a hand held remote or a wall switch. Both use radio frequency technology, and can be used anywhere in the room without the need to point directly at the motor.

How many Somfy® wireless remotes can be used in the same home?

You can have multiple remote controls. Multiple remote controls can be programmed to operate the same motors or an option to add automatic timers and automatic light sensors to control your window solutions

Is Somfy® wireless a preferred device my Essex Motorized Blinds?

Yes, we use Somfy® products because they are the best products on the market and have a proven track record of providing the highest quality motors and controls. Somfy® is the leading manufacturer of motorized products for the window dressing industry.  We only provide the motors in the industry and that’s why we install Somfy® motors.

How quiet are the Somfy® motors?

Uniform quiet operation in both the up and down directions under 40dBA. Sound level measured at 3 feet from end product at maximum rated torque.

I already have roller blinds in my home, can I convert these to a wireless motorized system?

Most roller blinds that are manually operated can be converted to motorized with a few simple changes.  Please call and speak with one of our motorization specialists if you’re interested.

I lost my Somfy® remote control, how do I get a replacement?

Getting a replacement remote is simple.  All you will need to do is give us a call and we can order a replacement for you.  We can also program all your window blinds or shades to work with the new remote. Programming charges will apply.

I want one Somfy® remote to control multiple windows, is this possible?

Somfy® offers multiple options, is several colors, to remote control their motors.  Control up to 16 motors individually or group multiple motors together.  The possibilities are abundant.

What is the warranty on installation?

We provide a full 1 year warranty on any product installed by one of our trained professional installers.  We warranty the re-installation of any product we install, up to 1 year from the original installation date at no charge.

What is the warranty of the motorized wireless system?

Somfy carries a 5 year manufacturer warranty. Warranty replacement does not include any labor costs associated with any manufacturers defective products.

What is the wireless range of the Somfy® system?

Somfy® remotes and wall switches have a range of approximately 30 meters.

How long does it normally take to install my new motorized shades?

Typical time from ordering to installation is roughly 2-3 weeks.  We have rush options available and these are on a case by case decision.